bonus123 Platform Account Terms

We at bonus123 operate a platform for gaming and sportsbook services where users deposit funds, participate in live games and markets, and withdraw winnings according to our account policy. These terms outline what we require from you when you open an account with us, how we handle deposits and withdrawals, and how disputes are resolved.

Our bonus123 service is available only where local law permits. We do not target specific geographic regions with promotional messaging; instead, we require all account holders to verify their legal eligibility before depositing. If you are uncertain whether our services are available in your jurisdiction, contact our support team before proceeding.

By creating an account on bonus123, you agree to these terms. We enforce them consistently across all account types and all game categories—whether you play Liga 1 sportsbook markets, live-dealer blackjack, slot games, or esports tournaments on our platform. This document sets out your obligations and ours.

Account Opening and Verification on bonus123

When you join bonus123, we require an email address, a mobile phone number, and a password to create your account. We then ask for your full legal name, date of birth, and national identity document number (KTP for Indonesian users). This information is collected to comply with local financial regulations and to prevent fraud and money laundering.

We verify your account within one hour of submission in most cases. We use automated document scanning to read your KTP, cross-reference your details against our records, and confirm your identity. If our system flags your application for manual review—for instance, if information appears inconsistent—a member of our team contacts you within 24 hours via the email or phone number you provided.

You must be of legal age in your jurisdiction to open a bonus123 account. We accept accounts only from users who confirm they meet their local legal requirements. We do not verify age on our platform; you represent and warrant that you meet all applicable legal criteria when you create your account.

KYC documents: We require a valid identity document and proof of address (utility bill, bank statement, or government letter). Both must be dated within the last 12 months.
Verification timeline: Most accounts verify within one hour. Complex cases may require up to 24 hours. We notify you by email once your account is approved.
Account security: You are responsible for keeping your password confidential. We never ask for your password via email or chat. If you suspect unauthorized access, change your password immediately and contact our support team.
Account closure: You can close your bonus123 account anytime by submitting a request through the app or email. We process closures within 5 business days and return any remaining balance to your registered payment method.

Once your account is verified, you can deposit funds. We accept DANA, e-wallet, mobile banking, and local payment for instant mobile-wallet transfers. We also accept direct bank transfers via online payment, e-wallet, mobile banking, and local payment. online payment and e-wallet transfers are also supported. All deposits are processed instantly or within minutes; no deposit fees apply—you keep every rupiah you send to us.

Our bonus123 Deposit, Withdrawal, and Bonus Policy

We do not impose minimum or maximum deposit amounts on your bonus123 account. You decide how much to fund, and you can deposit multiple times per day if you wish. Deposits via mobile wallets (DANA, e-wallet, mobile banking, local payment) arrive instantly. Bank transfers settle within subject to verification during business hours (Monday–Friday, 8 AM–6 PM WITA). Weekend and holiday transfers (such as around Idul Fitri, Idul Adha, Imlek, or Nyepi) queue until the next business day.

Withdrawals on bonus123 are processed the same business day for most requests. We withdraw funds back to the payment method you used to deposit. If you deposited via online payment, your withdrawal returns to e-wallet; if via mobile banking, your withdrawal goes to local payment. You must verify your payment method details in your account before withdrawing. Expired cards or closed bank accounts cause withdrawal delays; update your payment method in Settings if your details change.

Note: We hold no withdrawal fees. The amount you request is the amount you receive. Bank transfer fees, if any, are charged by your bank, not by bonus123.

We occasionally offer bonus promotions tied to account events (e.g., first deposit, seasonal tournaments during Piala Indonesia or Liga 1 fixtures). Any bonus offer carries specific terms: bonus funds may require a playthrough before withdrawal, or may apply only to certain game types. We display full bonus terms in the app when you claim a promotion. You are responsible for reading and accepting those terms before activation.

Bonus funds and real-money funds are tracked separately in your bonus123 balance. If you play with bonus funds, any winnings remain bonus funds until playthrough requirements are met. Once playthrough is complete, all remaining funds convert to real money and can be withdrawn. If playthrough is not met within the promotion window (typically 30 days), unused bonus funds expire and are forfeited.

We reserve the right to refuse any deposit or withdrawal request if it appears to violate our terms or applicable law. Examples include: deposits funded by stolen payment methods, withdrawals to an account not registered in your name, or transactions that exceed regulatory limits in your jurisdiction. If we refuse a transaction, we notify you with a reason and hold your funds securely pending your response.

Payment security: We use encryption and fraud-detection systems to protect your payment details. We do not store full card numbers; we tokenize them for security.
Transaction records: Your bonus123 account displays a complete transaction history—all deposits, withdrawals, and game activity—downloadable as a statement for your records.
Reversal requests: If a deposit is processed in error (e.g., duplicate transaction), contact our support team within 24 hours with your transaction ID. We reverse the erroneous deposit to your payment method.
Chargeback disputes: If you dispute a transaction with your bank via chargeback, we investigate. If the chargeback is deemed invalid, we reserve the right to close your bonus123 account and forfeit any remaining balance.

Game Rules and Settlement on bonus123

Our bonus123 platform offers multiple game categories: live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sportsbook markets (Liga 1, Piala AFF, Champions League, MotoGP), and esports tournaments (Mobile Legends, Free Fire, PUBG Mobile). Each category has its own rules, odds, and payout mechanics.

Game rules are displayed in each section of our app. For live-dealer games, we show the house rules (e.g., dealer stands on 17 in blackjack). For sportsbook markets, we display odds, settlement times, and live-update feeds. For slots, we publish RTP (Return to Player) percentages and maximum payout multipliers. For esports, we show tournament brackets and settlement schedules.

We settle game outcomes automatically via our backend system. When you place a bet on Liga 1 odds and the match concludes, our system calculates the result and credits or debits your account instantly. If a live-dealer round concludes on blackjack, your win or loss settles within seconds. We do not hold winnings pending manual verification. All payouts are automatic and immediate.

If a technical error occurs during a game (e.g., a connection dropout, a crashed table, or a system failure), we investigate using server logs and video records. If the error is our responsibility, we restore your stake. If the error results from your network or device, we do not refund; your bet stands as if the game had completed normally. We notify you of the outcome and the reason via email.

Note: All game outcomes on bonus123 are determined by certified random-number generators (RNG) for slots and live shuffles for card games. We do not manipulate odds or outcomes in any direction. Game data is audited quarterly by independent third parties.

Dispute Resolution and Our bonus123 Commitments

If you believe a game settlement on bonus123 was incorrect, or if you have a complaint about our service, contact our support team via email or live chat. We investigate all complaints within 48 hours and respond with a resolution or explanation. Our support staff can access your complete account history, game logs, and transaction details to investigate fairly.

If you are dissatisfied with our response, you may escalate to our disputes team. Provide your account ID, the specific game or transaction ID, your complaint summary, and any supporting evidence (e.g., a screenshot). Our disputes team reviews the case independently and provides a final decision within 7 business days. This decision is binding unless you pursue legal action in your jurisdiction.

We do not mediate disputes between you and a third-party payment processor (your bank, DANA, e-wallet, etc.). If a deposit or withdrawal fails, contact your payment provider directly. We can provide transaction records to support your claim, but final resolution rests with the payment provider.

We are committed to fair play and consumer protection within applicable law in your jurisdiction. We do not offer refunds or reversals for losses incurred through normal gameplay. We do not guarantee any outcome or profit. We do offer account security features, transparent terms, and responsive customer support. Our bonus123 platform operates under the jurisdictional framework where our services are available.

These terms are subject to change. We notify you of material changes via email or in-app notification at least 14 days before they take effect. Your continued use of bonus123 after the 14-day notice period means you accept the updated terms. If you disagree with an update, you can close your account and request withdrawal of your balance.